If you’ve found this page, you have probably bought some of our quality Newcon Optik product.
We are quite excited about this and want to do everything we possibly can to make your purchasing experience one that is convenient and agreeable.
Please choose the appropriate warranty card for your product.
Note: In the event that your product requires service under the manufacturing warranty you must provide the repair department with verification of the units purchase date i.e. the receipt of purchase.
Please carefully read all RMA information points
before proceeding with your warranty/non-warranty
RMA (Return Merchandise Authorization) number must be obtained from Newcon Optik prior to returning any product(s). All shipments without RMA will be rejected and sent back at customers expense.
Failure to fulfill the above said requirements and/or without specifying problem(s) of the returned product(s) will result in the product(s) being returned to sender freight collect plus a handling charge of $30.00.
If points (1) to (3) are not fulfilled, our Service Department will not process the RMA and will return the RMA product(s) to the customers collect.
If the returned merchandise is covered by manufacturer’s warranty, NEWCON OPTIK will return repaired/replaced product(s) to customers using ground service at own expense.
When making inquiries via email or phone, always refer to your RMA number.
If some questions regarding warranty and non-warranty service persist before or after repair, NEWCON OPTIK will try to contact the customer by all known ways (telephone, fax, email, etc.). If the customer doesn’t respond within 30 days, the product(s) will be destroyed.
Please be sure to be available at via one service
All RMA product(s) will be replaced or repaired at our discretion within the terms and limits of the manufacturer’s warranty in the best timely manner.
If upon receiving and inspecting the product under warranty repair Newcon Optik will discover the following:
The warranty will be VOID
NEWCON OPTIK charges repair of customer abused and non-warranty items at flat service rate $80 US per hour (1 hour minimum) plus the cost of replaced parts. The customer is obligated to pay the pre-determined price prior to actual repair. If the customer prefers to receive his out of warranty products unrepaired, the handling fee of $30 US plus shipping cost will be applied.
Unpaid articles will be destroyed after 30 days of storage (SEE section “Newcon Optik waill contact you if any questions arise)